Thank you for shopping with JetFuel.
If you have requested free UK shipping, your JetFuel products will be delivered by Royal Mail within 3-5 days. You can track your delivery via the Royal Mail website. If you have requested international shipping, your JetFuel products will be delivered by Royal Mail within 7-14 days. You can track your delivery via the Royal Mail website. If you have requested UK guaranteed next day delivery, your package will arrive by DPD courier which you can track via their website.
We want you to be totally happy with your JetFuel products, so if you are not entirely satisfied with your purchase, we're here to help with our free UK shipping and returns policy.
OUR 30 DAY MONEY BACK GUARANTEE
We're confident we formulate and sell the very best supplements currently available on the market today, and we want you to share our confidence! That's why we back every new customer with a 30-day money back guarantee.
When you order your first pouch or bundle with us and for some reason decide you do not like the product or feel it is not working for you, we are happy to issue a full refund within the first 30 days after you have made the initial purchase.
Please return your items to us within 30 days from purchase and we will be happy to give you a refund as long as your returned product meets our terms and conditions. The items must be returned in its original packaging and with the exception of the pouch that contained your first 30 day supply the remaining pouches or boxes (if purchased as a bundle) must be unopened. Our support team will happily guide you through the process.
If you would like to request a refund or exchange, please contact us by email at firstname.lastname@example.org so we can assist you further. It would be really useful if you can briefly explain to us your reason(s) for requesting a return or exchange. We do offer a “no quibble” guarantee but we also believe we can better serve you and improve our customer experience if we understand the reasons for your request. When we receive your package, we will credit the payment method you paid with, for the full purchase price that you paid for your product(s). Please allow up to 21 days for package return delivery to us, and for us to then process your request(s). Please note, we will be unable to process a refund for returns that have not been approved by our support team.
Only your most recent order can be returned, and we provide a maximum of one refund per account.
To request a return please email us at email@example.com and include the product name, order quantity, order reference, where you purchased it, the date of your purchase and a short covering note to let us know the reason you’d like to return the item.
You will receive an email acknowledging receipt of your request, so you know we have received it and are processing the return or exchange. We will email you a prepaid returns label that covers the cost of the return and a return form to complete. Where possible please return your purchase in its original mailing packaging, including your order number or receipt of proof of purchase.
Please ensure you have all the original packaging and labels and that the item(s) is undamaged and completely unused. Use the prepaid label and include the completed returns form detailing your reasons for return. We recommend taking it to the Post Office and remembering to ask for proof of postage as we are not held responsible if your returns parcel goes missing. You can track your return by Royal Mail.
If you have not purchased your products on our e-commerce site and instead via a retailer or third party, please return your product to where you purchased it. Please note, we will not be able to accept returns that were not ordered directly from us through our own ecommerce site.
When we receive your item, we will check it and let you know by email that we have received it. Once we’ve had a chance to check the product and any supporting information you have provided, we will immediately notify you of the status of any refund.
If your return is approved, we will initiate a refund using your original method of payment for the amount you paid for the product. If your purchase was at a special offer price, then you will only be refunded the special offer price that you paid and not the full retail value. We will let you know as soon as we have actioned your refund, so you can check with your credit card provider or payment service to establish when you can expect to receive the funds. Please note this can take up 30 days to process.
FAULTY DAMAGED GOODS
Should your purchase be faulty or damaged on arrival, please contact us to explain the issue immediately at firstname.lastname@example.org so we can expedite a solution to ensure you have replacement product as quickly as possible. Please note, each case is dealt with on an individual basis.
If you have any questions on how to return your item to us, please email us at email@example.com.
Thank you for shopping with JetFuel.